All products sold by Tankerspareparts.com are covered by manufacturer's standard warranty and 24-month warranty for defects, according to the DL 24/02. To use the warranty, the customer will keep the bill (and/or Transport’s Document) that will receive the ordered goods. The customer acceptance of the purchase contract states to take note of the assistance mode in effect at the time of application for warranty service.
The manufacturer's standard warranty is provided in the manner described in the documentation inside the box. The guarantee of 24 months under the D.L. 24/02 applies to products that present a lack of conformity, provided that the product is used correctly, in accordance with its intended use and as provided in the technical documentation.
This warranty is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a reference to VAT): for companies with VAT the guarantee given by Tankerspareparts.com for new goods is 12 months, unless the best guarantee that the manufacturer wants to recognize.
In case of lack of conformity, shall Tankerspareparts.com, the restoration of conformity by repair / replacement or reduction of price, until the termination of the contract.
Where, Tankerspareparts.com was not able to make its customers a product warranty (repaired or replaced), Tankerspareparts.com will proceed at its own discretion to refund the entire amount paid or to replace a product with features equal or superior. If, upon inspection by an Authorized Service Center, the defect should not be originated from a lack of conformity under DL 24/02, the customer will be charged for any costs of verification and recovery required from authorized, and any transportation costs incurred by Tankerspareparts.com.